Last updated: October 1, 2026
1. Revoke Platform Authorization
You may revoke MetaCloud's access to a connected third-party platform through that platform's own settings or through MetaCloud's integration settings where a disconnect option is available.
2. Request Deletion
To request deletion of data associated with your business account or authorized integration, submit a support request through our Support Center. Please include:
- Company or account name;
- Authorized contact name;
- Platform(s) involved;
- Relevant account/page/ad-account identifiers if known;
- Description of the data you want deleted.
3. Verification
For security, we may need to verify that the requester is authorized to act for the relevant business account before deleting data.
4. Processing
After verification, MetaCloud will delete or de-identify eligible data from active systems within a reasonable period, subject to contractual, security, fraud-prevention, backup and legal retention requirements.
5. Backups
Deleted information may remain temporarily in encrypted or access-restricted backups until those backups are rotated or expire.
中文说明
客户可在第三方平台中撤销对麦塔云的授权，或在MetaCloud集成设置中断开连接。如需申请删除与企业账号、平台授权、线索或运营数据相关的信息，请通过支持页面提交申请。为防止未经授权的数据删除，我们可能要求验证申请人的企业身份和管理权限。